Privacy Policy

ClaimCue Inc. ("ClaimCue," "we," "our," or "us") operates an automated accounts-receivable enforcement platform. Our services include automated demand letter generation, civil court filing assistance, post-judgment enforcement (wage garnishment, bank account garnishment, property liens, and asset seizure), payment plan administration, and related professional services delivered through a network of licensed lawyers, registered collection agents, and licensed bailiffs operating in Canada and the United States.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with the ClaimCue platform, website (claimcue.com), mobile applications, APIs, and any related services (collectively, the "Services"). It applies to all users of the Services, including business clients ("Clients"), their customers and debtors ("Debtors"), and visitors to our website.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services.

2.1 Information Provided by Clients

When a business registers for and uses ClaimCue, we collect: business name, registered address, and contact details; names, email addresses, and phone numbers of authorized users; banking and payment information for billing purposes; invoice data including invoice numbers, amounts, due dates, and descriptions of goods or services rendered; and information about the Debtor including their name, business name (if applicable), mailing address, email address, phone number, and any other contact or identification information the Client provides.

2.2 Information About Debtors

In the course of providing enforcement services, we may collect and process personal information about Debtors, including: full legal name and any known aliases; residential and business addresses; employer information (for wage garnishment purposes); financial institution information (for bank account garnishment); asset information (for lien and seizure proceedings); and court-filed documents and judgments. This information is collected from Clients, public records, court registries, and lawfully obtained third-party sources. Debtors whose information is processed by ClaimCue are data subjects under applicable privacy law, and their rights are described in Section 7.

2.3 Information Collected Automatically

When you visit our website or use our platform, we automatically collect: IP address and approximate geographic location; browser type, operating system, and device identifiers; pages visited, time spent, and navigation paths; referral URLs (including UTM parameters from advertising campaigns); and session replay and interaction data for product improvement purposes.

2.4 Information from Third-Party Integrations

If you connect ClaimCue to a third-party accounting platform (such as QuickBooks, Xero, or FreshBooks), we receive invoice data, customer records, and payment history as authorized by your integration consent. If you access ClaimCue via our REST API or MCP server, we log API requests, authentication tokens, and associated metadata. We do not receive your accounting platform credentials — authentication is handled via OAuth 2.0 tokens.

We use the information we collect for the following purposes:

• —To provide the Services, including generating demand letters, preparing court filings, coordinating with our lawyer network, and executing post-judgment enforcement actions.
• —To communicate with Debtors on behalf of Clients, including sending demand letters, payment notices, and legal correspondence. All such communications are branded from the Client's business — ClaimCue is not disclosed to the Debtor unless legally required.
• —To process payments, including Client subscription fees, success fees, and filing fee pass-throughs.
• —To administer payment plans on behalf of Clients, including collecting and disbursing partial payments.
• —To comply with legal obligations, including court filing requirements, collection agency regulations, and lawyer professional conduct rules in each jurisdiction we operate in.
• —To detect and prevent fraud, unauthorized access, and abuse of the platform.
• —To improve the platform through analysis of aggregated and anonymized usage data.
• —To send service-related communications, including account notices, enforcement status updates, and legal deadline reminders.
• —To send marketing communications where you have opted in or where permitted by applicable law.

For Clients and users in Canada, our processing is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation (including BC PIPA and Alberta PIPA). We process personal information with your consent, as necessary to perform our contract with you, and as permitted or required by law — including for the purpose of collecting a debt, which is a recognized lawful purpose under Canadian privacy law.

For Debtor data, we rely on the legitimate interest of the Client (the creditor) to recover a lawful debt, subject to the proportionality and necessity requirements of applicable law. We process only the minimum information required for each enforcement action.

For users in the European Economic Area or United Kingdom, our legal bases under GDPR include: performance of a contract (Art. 6(1)(b)), compliance with a legal obligation (Art. 6(1)(c)), and legitimate interests (Art. 6(1)(f)) — specifically the legitimate interest of creditors in recovering lawful debts through legal process.

We do not sell personal information. We share information only in the following circumstances:

5.1 Our Lawyer and Enforcement Network

To deliver legal services, we share relevant Debtor and invoice information with licensed lawyers, registered collection agents, and licensed bailiffs in our network. These professionals are bound by their own professional conduct obligations and by data processing agreements with ClaimCue.

5.2 Court Registries and Government Bodies

Court filings, enforcement orders, and related documents are submitted to civil court registries, sheriff's offices, and other government bodies as required by law. Once filed, these documents become part of the public court record.

5.3 Service Providers

We use third-party service providers for cloud infrastructure, payment processing, email delivery, analytics, and customer support. These providers process data only on our instructions and are contractually bound to appropriate data protection standards.

5.4 Accounting Platform Integrations

If you connect ClaimCue to QuickBooks, Xero, FreshBooks, or another accounting platform, data flows between ClaimCue and that platform as authorized by your integration consent. We do not share your accounting data with third parties beyond what is necessary to deliver the Services.

5.5 Legal Requirements and Business Transfers

We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of ClaimCue, our Clients, or others. In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity, subject to equivalent privacy protections.

If you have received a demand letter or legal notice in connection with an unpaid invoice, your personal information has been provided to ClaimCue by the business to which you owe the debt (the Client). ClaimCue is acting as a service provider and agent of the Client for the purpose of recovering that debt through lawful means.

ClaimCue is a registered collection agency in the jurisdictions in which it operates. You have the right to request the name and contact information of the original creditor. You also have the rights described in Section 7 below.

If you believe a debt is disputed, incorrect, or has already been paid, please contact the original creditor directly, or contact us at [email protected] with supporting documentation.

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• —Access: request a copy of the personal information we hold about you.
• —Correction: request that inaccurate or incomplete information be corrected.
• —Deletion: request that we delete your personal information, subject to our legal obligations to retain certain records (e.g., court filings, financial records).
• —Portability: receive your personal information in a structured, machine-readable format.
• —Objection: object to processing based on legitimate interests, including debt collection, where you have grounds to do so.
• —Withdrawal of consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request. Note that certain rights may be limited where we are required by law to retain or process information (for example, court-filed documents are part of the public record and cannot be deleted by ClaimCue).

We retain personal information for as long as necessary to deliver the Services and comply with our legal obligations. Specifically:

• —Active Client accounts: data is retained for the duration of the account plus 7 years after account closure, to satisfy financial record-keeping requirements.
• —Enforcement records: court filings, judgments, garnishment orders, and enforcement correspondence are retained for a minimum of 10 years, consistent with limitation periods for judgment enforcement.
• —Debtor data: retained only as long as necessary for the enforcement matter, and then for the minimum period required by applicable collection agency regulations.
• —Marketing and analytics data: retained for up to 3 years from last interaction.
• —API logs: retained for 90 days for security and debugging purposes.

We implement industry-standard technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit (TLS 1.2+) and at rest, access controls and role-based permissions, audit logging of all enforcement actions, regular security assessments, and contractual data protection obligations with all service providers. No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

ClaimCue operates in Canada and the United States. If you are located in Canada, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your province. We take steps to ensure that cross-border transfers are subject to appropriate safeguards, including contractual clauses and our internal data governance policies. If you are located in the European Economic Area or United Kingdom, transfers to Canada benefit from an adequacy decision under GDPR. Transfers to the United States are governed by Standard Contractual Clauses.

We use cookies and similar technologies to operate the platform, remember your preferences, analyze usage, and deliver relevant advertising. The categories of cookies we use are:

• —Strictly necessary: required for the platform to function (authentication, session management). Cannot be disabled.
• —Analytics: help us understand how visitors use the site (e.g., page views, session duration). You may opt out via your browser settings.
• —Marketing: used to track conversions from paid advertising campaigns (e.g., LinkedIn, Meta, Google). You may opt out via your browser or our cookie preference center.

The Services are intended for use by businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at [email protected] and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. We will notify Clients of material changes by email or by posting a prominent notice on the platform at least 14 days before the changes take effect. The effective date at the top of this page indicates when the current version was last updated. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

If you are a resident of Canada and are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada. If you are a resident of British Columbia, you may also contact the Office of the Information and Privacy Commissioner for BC.