Insurance pays its portion. The patient owes the rest. Your billing team sends a statement. Then another. Then another. After 90 days, the balance goes to a collections agency that takes 35% and damages the patient relationship permanently. There's a better way.
We were sending $80,000 a year to a collections agency and getting $48,000 back after their cut. ClaimCue recovered $71,000 of the same volume in the first year — and we kept every patient relationship.
ClaimCue integrates with your practice management system, identifies outstanding patient balances, and runs a professional escalation sequence — from friendly statement reminder to formal demand — while maintaining full HIPAA compliance.
Connects to Epic, Kareo, AdvancedMD, Athenahealth, and Jane App. Patient balances are synced automatically.
Every patient communication complies with HIPAA privacy rules. No PHI in subject lines. No third-party exposure. Full audit trail.
Every reminder and notice goes out under your practice name. Patients never see ClaimCue. The care relationship stays intact.
For balances that reach the legal threshold, ClaimCue prepares and files in small claims court for a flat fee — no contingency, no agency cut.